Shipping & Return Policy
At Hoddz, we want you to love your purchase! Below are the details regarding our shipping and return process. Please read this policy carefully to ensure a smooth experience.
Shipping Policy
We offer fast and reliable shipping options to deliver your Hoddz order. Here’s what you can expect:
Order Handling Time:
Orders are processed and shipped within 7 to 10 business days from the date of purchase. Once your order has shipped, you will receive a tracking number to monitor the progress of your package.
Shipping Partners:
We use trusted third-party couriers such as UPS, FedEx, and USPS to deliver your orders.
Domestic Shipping:
We offer standard shipping to addresses within the United States. Shipping costs will be calculated at checkout based on the shipping method and delivery location you select.
International Shipping:
We currently offer international shipping. Please note that international orders may be subject to customs duties, taxes, or other fees, which are the responsibility of the customer. Shipping rates and delivery times will vary depending on your location.
Return Policy
We want you to be fully satisfied with your Hoddz purchase. If you’re not happy with your order, you can return it under the following conditions:
Eligibility for Returns:
- You may return most items within 10 days of receiving your order.
- To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags attached.
- Items must not be worn, altered, or damaged in any way.
Non-Returnable Items:
Certain items are non-returnable, including:
- Intimates, underwear, and swimwear (unless defective)
- Gift cards
- Sale or clearance items marked as “Final Sale”
- Custom or personalized items
How to Return an Item:
- Contact Us: Please email us at [email protected] within 10 days of receiving your order. Include your order number, the items you wish to return, and the reason for the return.
- Return Authorization: We will review your request and send you instructions for returning your item(s). Returns will only be accepted once you’ve received return authorization.
- Return Shipping: The customer is responsible for the return shipping cost, unless the item is defective or an error occurred on our part (e.g., incorrect item shipped). We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds & Processing Time:
Once we receive your returned item(s), we will inspect it and process your refund to the original payment method. Please note:
- Refunds will be issued for the cost of the item(s) only. Shipping charges are non-refundable, unless the return was due to an error on our part.
- It may take 7-10 business days for your refund to be processed and appear in your account, depending on your payment provider.
Exchanges:
We do not offer direct exchanges. If you need a different size, color, or item, please return the original purchase for a refund and place a new order for the desired product.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately at [email protected] with your order number and a photo of the damaged item(s). We will provide you with a full refund or a replacement at no additional cost.
Final Sale Items
Items that are marked as Final Sale or purchased during a clearance or promotional event cannot be returned, refunded, or exchanged.
Return Address:
Please send all return requests including the following address:
Hoddz Returns
600 E, Capitol Ave
Little Rock, Arkansas, 72202
USA
By shopping with us, you agree to the terms outlined in our Shipping & Return Policy. If you have any questions or need assistance, please feel free to contact us at [email protected]. We’re here to help!
